Playing Music When Vg Is Transfering A Call

[Guest Diana]

Hi Support,

 

Is it posible to make VG play a sound file when it is transfering a person to an other extension?

Some times when the system is transfering you hear nothing and then after any seconds you hear the person at the other telephone is talking.

 

I am using VG for Dialogic. Must I use a RUN VBS module or should I configure it in the config.xml file?

I don't know. I need a little help please.

 

Thks

[SupportTeam]

How are you transferring the call?

 

Playing a sound file is possible when doing a Dial and conference transfer - you can set the file to be played in the module's properties.

 

When doing a hookflash transfer it's the PBX/Switch that is responsible to play any on-hold music.

[Guest Diana]

How are you transferring the call?

 

I am using a script. When the caller press a key then the transfer will find place.

In the main time I should like the caller hear music is the waiting took too long.

I am using blind transfer with a d/4pciuf card.

[SupportTeam]

I am using blind transfer with a d/4pciuf card.

When doing a hookflash transfer it's the PBX/Switch that is responsible to play any on-hold music. VoiceGuide issues a hookflash - that results in the PBX putting caller on hold (and PBX then plays the music to the caller) while VG continues with dialling the destination extension number and optionally monitoring call answer at the destination extension.

[Guest Diana]

I learned that every thing is posible.

So I THINK that vg can do this to.

I took a look at: "Internet Portal.vgs" and there you hear a sound playing before you retrieve information.

I think I will configure something like that with visual basic.

If the other part picked up the telephone then the sound will stop.

I will try to configure it.

[SupportTeam]

Purpose of hookflash is to have the system delivering the call (PBX/Switch) to put the call 'on-hold' - cutting off the voice path to current cal land providing the system which issued the hookflash with a new line on which to (usually) dial another number.